• The claim type identifies the type of loss for which you need to claim, and the cause of the damage.
 

• Claims are subject to the terms and conditions outlined in your latest policy document. 
 

1. Select your claim type from the list and you will be directed to the next step

Accidental damage- Unintentional damage specifically relating to glass, sanitary ware, and main electricity and water supply

Burglary (Intrusion)- Violent or forcible entry to property resulting in damage or intentional damage caused by a third party

Earthquake -Damage caused due to an earthquake (includes damage due to mining- related activities)

Explosion -Explosion damage to property

Fire damage - Fire damage to property 

Flood- Damage caused by any weather-related flooding only – Included in Storm damage

Geyser- Damage to entire geyser or components of the geyser and includes any resultant damage

Hail damage- Claims resulting from hail damage – Included in Storm damage 

Impact damage - Damage as a result of a vehicle crashing into the building, falling trees, breaking or collapsing of TV antennas or radio aerials, satellite dishes, masts and lightning conductors 

Lightning damage- Loss due to lightning. Included in Storm damage 

Overflow of water- Carrying apparatus Damage due to overflow from a fixed water-carrying apparatus, and or overflow due to taps, appliances, baths, sinks or water tanks 

Burst pipes -Damage to pipes and resultant damage thereof 

Storm damage- Loss as a result of a combination of wind, hail, snow, flood, lightning and/or rain 

Subsidence and landslip- Subsidence damage to property, meaning the downward movement of the soil supporting the building, from causes not related to the building 

Wind damage- Claims resulting from wind damage.  Included in Storm damage.